Privacy Policy for My Velocity APP

Effective Date: 01/07/2025

Velocity Internet (“we”, “our”, or “us”) operates the My Velocity mobile application (“Service”). This Service is provided free of charge and is intended for use by Velocity Internet customers to manage their internet account, billing information, service usage, and customer support.

Information Collection and Use
To provide and improve our Service, we may collect limited personal and non-personal information, including but not limited to:
• Account identifiers (such as customer ID or username)
• Contact information (such as phone number or email, if provided)
• Usage data related to app functionality
• Device information, IP address, operating system version, and diagnostic data

This information is used solely for service functionality, customer support, performance monitoring, and service improvement.

Third-Party Services
The app uses third-party services that may collect information used to identify you, including:
• Google Play Services – https://policies.google.com/privacy

• Firebase (Analytics & Crash Reporting) – https://firebase.google.com/support/privacy

These services are governed by their respective privacy policies.

Log Data
In case of application errors, we collect diagnostic information through third-party tools. This may include IP address, device information, app configuration, usage timestamps, and crash reports. This data is used strictly for troubleshooting and performance optimization.

Cookies
This Service does not use cookies directly. However, third-party libraries integrated into the app may use cookies or similar technologies to improve their services.

Data Retention and Deletion
We retain collected information only for as long as necessary to fulfill the purposes described in this policy. Users may request deletion of their personal data by contacting us at the email address provided below.

Security
We use commercially reasonable security measures to protect user data. However, no method of transmission over the internet or electronic storage is completely secure.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:
📧 Email: admin@velocity.com.bd